![]() The robot, originally named Penny after the character in The Big Bang Theory and now named Servi, is becoming wildly popular-and not just in the US. Our solution helps them manage the load, saving restaurant workers as much as 25 miles of walking each week. “Because of the COVID pandemic, a lot of our customers are now about 30% understaffed. Juan Higueros, Bear Robotics co-founder and COO, explains. ![]() They spent the next two years perfecting the robot, getting it ready for mass-market rollout. Bear Robotics started limited testing in a single location of Amici’s Pizza near the close of 2017. ![]() By automating most of the running and heavy lifting, Ha hoped to help restaurant staff serve more customers while spending more time with each table-improving customer experience, increasing tips, and raising profit margins to the point that restaurants could provide benefits for their workers, like insurance plans and 401(k)s.īut building a robot that can carry food and drinks to designated tables and bus dirty dishes away while navigating smoothly around chairs and moving human beings takes a lot of work. Ha founded Bear Robotics in 2017 to design a robot that could make the job easier. It’s a tough business.” Robots make a tough business easier-and more profitable “But behind the curtain, you’ll find hard workers with low salaries. “Restaurants provide memorable moments people enjoy and celebrate,” Ha said. Now CEO of Bear Robotics, Ha spent more than 15 years with companies like Intel and Google before he bought the Kang Nam Tofu House in Milpitas, California - and discovered a whole new set of problems to solve. What happens when a software engineer wants a change of pace? They buy a restaurant, of course.
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